Refund policy

At Sorevane Grace, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return or refund within 30 days of receiving your order, subject to the conditions outlined below.

Return Eligibility

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with any original tags attached and, where applicable, in its original packaging.

You will also need to provide your order number or other proof of purchase.

To request a return, please contact us at:

help@sorevanegrace.com

Please do not send any item back before contacting our customer support team and receiving return instructions.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, faulty or different from what you ordered.

When contacting us, please provide your order number and clear photographs of the item where appropriate. This will help our team assess the issue and provide the appropriate solution.

Refunds

Once your refund request has been reviewed and approved, we will notify you by email.

Approved refunds will be issued to the original payment method used for the purchase.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account after it has been processed.

In certain circumstances, Sorevane Grace may issue a refund without requiring the physical return of the item. If this applies to your order, our customer support team will inform you directly.

Exchanges

If you would like a different size, colour or product, please contact our customer support team. Availability cannot be guaranteed.

Where an exchange is not possible, we may advise you to follow the applicable return process and place a new order.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety or other applicable reasons. This may include personalised items, products made to order, gift cards, or items that cannot be resold once opened or used.

Any applicable restrictions will be communicated on the relevant product page or during the return process.

Order Cancellations

If you need to cancel or amend an order, please contact us as soon as possible at help@sorevanegrace.com.

We cannot guarantee that an order can be cancelled once processing or fulfilment has begun.

Consumer Rights

Nothing in this policy is intended to exclude or limit any rights or remedies that cannot lawfully be excluded under applicable consumer protection legislation.