Privacy policy

Last updated: 22 September 2026

At Sorevane Grace, we respect your privacy and are committed to protecting the personal information you provide when visiting or making a purchase through sorevanegrace.com.

This Privacy Policy explains how we collect, use, store and share your personal information when you use our website, purchase our products or contact us.

Information We Collect

When you visit our website, place an order or contact us, we may collect information such as:

Your name
Billing and shipping address
Email address
Telephone number
Order and transaction information
Payment-related information
Device and browser information
IP address
Information about how you interact with our website
Communications you send to our customer support team

Payment information may be processed securely by our payment service providers. We do not necessarily receive or store your complete payment card details.

How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Arrange delivery of your purchases
Process payments, refunds and returns
Communicate with you about your order
Provide customer support
Detect and prevent fraud or unauthorised transactions
Improve our website, products and services
Comply with applicable legal and regulatory obligations
Send marketing communications where permitted and where you have provided any consent required by applicable law

Shopify

Our online store is hosted through Shopify, which provides the e-commerce platform that enables us to offer our products and services online.

Your information may therefore be processed by Shopify in accordance with its own privacy practices and applicable data protection requirements.

Sharing Your Information

We may share personal information with service providers where reasonably necessary to operate our business, including:

Payment processors
Delivery and logistics providers
Website and hosting providers
Analytics providers
Customer service providers
Fraud prevention and security providers
Professional advisers or authorities where required by law

We do not sell your personal information simply for monetary payment.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage and improve your shopping experience.

Some cookies may also be used for analytics or advertising purposes where permitted by applicable law.

You may be able to control cookies through your browser settings or through any cookie preference controls made available on our website.

Marketing Communications

If you subscribe to receive marketing communications from Sorevane Grace, we may send you information about products, promotions and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting us at help@sorevanegrace.com.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes and meeting legal obligations.

Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information, which may include the right to request access to, correction of, or deletion of certain personal information.

Other rights may apply depending on your jurisdiction.

To submit a privacy request, please contact us at help@sorevanegrace.com.

We may need to verify your identity before completing certain requests.

International Data Transfers

Because we use third-party service providers and operate an online store, your personal information may be processed or stored in countries other than the country in which you live.

Where required, appropriate safeguards will be used for international transfers of personal information.

Children's Privacy

Our website is not intended for children who are not legally able to enter into online purchases or provide valid consent under applicable law.

We do not knowingly collect personal information from children in circumstances where doing so would violate applicable law.

Security

We take reasonable administrative, technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.